Field Support Specialist Security Clearance
Job in
Columbia, Howard County, Maryland, 21044, USA
Listed on 2026-09-03
Listing for:
CDIT LLC
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
IT Support, Technical Support, Hardware Engineer, Systems Administrator
Job Description & How to Apply Below
Job Description
CDIT is a technology solutions company supporting government and national security customers with secure, mission-focused IT solutions. We partner with highly skilled technical professionals to support complex environments where reliability, security, and operational excellence are critical. Our team values technical expertise, collaboration, and a commitment to supporting the missions of our customers. CDIT is seeking a skilled and detail-oriented Field Support Specialist to join our team.
The ideal candidate will have strong experience with providing hands-on support for Oracle hardware with Solaris and Linux Operating Systems.
Key responsibilities:
Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
Provide on-site service desk coverage.
Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
Maintain on-site ticketing queue for hardware and software requests.
Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.) Maintain high level of ongoing communication with customer before and during call progression.
Set and meet delivery target dates to comply with contract support SLAs.
Escalate customer issues/concerns to leadership as needed. Coordinate with data center staff in remote locations to organize access for additional support.
Create break/fix and work order requests for access to local and remote locations.
Maintain on-site spares inventory for local use. Follow government security policies. Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software. Requirements
Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
TS/SCI FSP clearance.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×