Network Operations Center Technician; NOC)

Job Title

Match Insights

Know your job match score, get recommended jobs and connect with recruiters looking for talent like you! Log in or create your free Clearance Jobs profile

Columbia, MD Top Secret/SCI Full Scope Polygraph Entry Level (less than 2 yrs experience) $50,000 - $60,000

U.S. citizenship, Cleared (Full scope poly) Fulltime Looking for: M/T/W/T/F - 7am-3pm Role Details
•

Location:

Columbia Md.
• Experience Level: Mid-Level, We will train you. Required Skills
• Monitor enterprise-grade network management systems (e.g., Solar Winds)
• Identify alarms, performance degradation, and anomalous behavior
• Validate alerts and distinguish false positives from service-impacting events Incident Management
• Create, update, and manage trouble tickets in systems such as Service Now, Jira, or Remedy
• Perform initial triage to determine severity, impact, and escalation path
• Escalate incidents in accordance with documented runbooks and SLAs
• Maintain accurate timestamps and event logs for auditability Technical Troubleshooting (Tier 1 Scope)
• Perform basic Layer 1–2 diagnostics: o Interface status verification o Remote power cycling o Loopback testing o Port resets o Fiber/copper connectivity validation
• Review device logs and interface statistics
• Identify when escalation to Tier 2/Engineering is required Communication & Coordination
• Act as primary operational contact during incidents
• Provide timely, clear status updates to internal teams and customers
• Coordinate with field technicians, carriers, and third-party providers
• Participate in bridge calls during high-severity outages Documentation & Process Discipline
• Maintain detailed incident notes and resolution summaries
• Update internal knowledge base and runbooks as needed
• Follow established change management and escalation procedures
• Support compliance and audit documentation requirements