Junior Technician - Entry-Level IT Support

Job Description

Job Description

Start Your IT Career-Real-World Experience

This is an entry-level position for someone eager to build a career in IT.

As aJunior Technician at Red Zone Technologies ,you'llwork hands-on tolearn abouttechnicaltroubleshootingand resolvingissuespertaining tohardware, software, and networking to helpclient environmentsstay up and running.

You’llsupporttheinstallationandmaintenanceofsystems whilegrowingalongside a team of experienced engineers who are ready to coach and collaborate.

We’relooking for someone with drive, curiosity, and a strong interest in IT infrastructure and support.

• Hands-on learning– technical troubleshooting, issue resolution,infrastructure, cybersecurity, cloud, and virtualization tools.
• Build foundational skills to grow into a mid-level technician or engineer role.

• Travel tolocalclient locations to install, configure, and troubleshoot IT systems.
• Assistin resolving network and desktop issues.

• Assistin theinstallationandmaintenance ofrouters, switches, servers, and firewalls.
• Work with systems from Microsoft, Cisco, VMware, and other major vendors.

• Learn in real time by shadowingsenior team members andsupportinglarger projects.
• Build foundational skills by sharing knowledge andcontributingtothe resolutionoftechnical issues with the team.

• Develop an understanding of ticketing processes and systems.
• Keep clear records of client systems, tasks performed, and troubleshooting steps.
• Ensureall actions are properly logged for internal reference and client transparency.

• Strong interest in IT, technology, and problem-solving.
• Exposure to Microsoft environments (Windows Server, Active Directory, Group Policy) is a plus.

• Basic understanding of networking equipment like routers, switches, and firewalls.
• Familiarity with troubleshooting desktops, printers, and common hardware/software issues.
• Experience with Microsoft tools (Windows 10/11, Exchange, Active Directory) is helpful but not required.

• Problem-Solving:
  
  You enjoy diagnosing issues and figuring out how things work.
• Teamwork:
  
  You’reeager to learn from others and contribute wherever possible.
• Customer Service:
  
  You care about doing right by clients and building trust.
• Communication:
  
  You explain technical issues in plain language and keep people in the loop.
• Initiative:
  
  You take ownership of tasks and want to keep growing your skills.

• U.S. Citizenshipisrequired.
• Your own transportation-requiredforoccasionaltravel tolocalclient sites.
• This is a 100% in-office/on-site role.
• Must be able to lift equipment up to 40lbsandassistwith heavier devices as needed.

• 401(k) with company matching
• Health insurance
• Vision insurance
• Paid time off
• Professional development in a growing technical environment

We’rea fast-growing, PE-backed Secure IT Services Provider built around high-caliber talent. Every individual matters here. Youwon’tbe a number.

You’llb