Senior Sales Engineer

Responsibilities

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.

Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

The Senior Sales Engineer (Sr. SE) serves as a strategic technical advisor and key partner to the Commercial Sales organization, driving revenue growth and customer retention through expert solution design, consultation, and implementation support. This role provides advanced pre-sales and post-sales technical leadership across complex voice, data, and video solutions. The Sr. SE combines deep technical expertise with strong business acumen to translate customer requirements into scalable, high-impact solutions.

Acting as a trusted advisor, the Sr. SE engages with customers, sales teams, and cross-functional partners to design, present, and implement tailored telecommunications and networking solutions. This role also provides Tier II/III technical support and contributes to product development initiatives, ensuring service quality and customer satisfaction throughout the lifecycle.

• Partner with Account Executives, fiber construction, and network engineering to provide advanced technical consultation during the sales cycle.
• Collaborate with cross-functional teams, including Fiber Construction and Network Engineering, to design and deliver scalable, qualified network solutions for customer deployment
• Lead discovery sessions to assess customer business needs, technical environments, and solution requirements.
• Design and architect wireless networking, IoT integration, data, video, and managed service solutions.
• Develop technical proposals, network diagrams (e.g., Visio), and solution documentation.
• Present technical solutions and value propositions to clients, including executive-level stakeholders.

• Serve as a trusted technical advisor to customers and their IT teams.
• Translate complex technical concepts into clear, business-focused communication.
• Support “application-based selling” strategies to maximize customer value and revenue opportunities.
• Ensure solutions align with customer goals, technical requirements, and internal standards.

• Train and mentor sales teams on core technologies, products, and solution positioning.
• Partner with Product, Engineering, Construction, Field Service, and Operations-Project Management teams to ensure seamless delivery.
• Support RFP/RFI responses, including technical narratives, solution design, and pricing inputs.
• Provide technical leadership during strategic or high-value pursuits.

• Oversee technical validation and solution handoff to implementation teams.
• Provide Tier II/III escalation support for complex customer issues.
• Ensure successful deployment and customer satisfaction through ongoing engagement.

• Collaborate with Product teams on service development, enhancements, and compatibility testing.
• Stay current on emerging technologies, industry trends, and competitive offerings.
• Identify opportunities to improve processes, tools, and customer experience.

• 7+ years of experience in telecommunications, networking, or technical sales engineering roles
• Proven success supporting complex enterprise or mid-market sales environments
• Strong experience in solution design, customer engagement, and technical sales support

• Deep knowledge of voice, data, video, and IP networking technologies
• Experience with:
  • Hamina/Ekahau, MS Visio, Blue Beam VUE, Salesforce, MS Office 365 Suite, various AI professional working design tools and PC-based network utility tools Proven design and analysis experience with, TCP/IP LAN/WAN, OSI Model, Network Security, , Firewalls, VPNs
  • Techstack-layer technology IoT, IP Video, VoIP, SAAS, Fiber…