IT Field Support Specialist
Job in
Columbia, Howard County, Maryland, 21046, USA
Listed on 2026-09-25
Listing for:
CyberCore Technologies
Full Time
position Listed on 2026-09-25
Job specializations:
-
IT/Tech
IT Support, Hardware Engineer, Technical Support, Systems Engineer
Job Description & How to Apply Below
- The IT Field Support Specialist will deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both in-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
- Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
- Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
- Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
- Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
- Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T IT resources.
- Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
- Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
- Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
- Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.
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