Retail Sales and Business Services Associate

Job Description

Retail Sales & Business Services Associate (Part-Time)

The UPS Store #7944 – Upper Marlboro, MD

Join Our Team

At The UPS Store #7944, we don't simply complete transactions—we solve problems.

We are seeking a motivated, dependable, and customer-focused Retail Sales & Business Services Associate to join our team. This position goes beyond traditional retail by helping customers with shipping, printing, packaging, mailbox services, notary services, and business solutions.

Every day presents new opportunities to help customers, learn new skills, and contribute to a professional, customer-first environment.

• Greet every customer professionally and enthusiastically.
• Listen to customer needs and recommend the best products and services.
• Deliver an exceptional customer experience from start to finish.
• Build lasting relationships with customers through professionalism and trust.

• Process domestic and international shipments.
• Assist customers with packaging, mailbox services, business services, and notary services.
• Educate customers on available products and value-added solutions.

• Process print orders accurately and efficiently.
• Assist with wide-format printing, finishing, binding, laminating, and other print services.
• Perform quality checks before releasing customer orders.

• Operate the point-of-sale system accurately.
• Handle cash and maintain drawer accountability.
• Maintain inventory and restock merchandise.
• Keep the store clean, organized, and professional.
• Answer incoming phone calls with professionalism.
• Follow opening and closing procedures.

• Customer service or retail experience preferred.
• Print production experience is a plus.
• Shipping or logistics experience is a plus.
• Strong communication and interpersonal skills.
• Comfortable learning new technology and software.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Bilingual (Spanish) is a plus.

• Put the customer first.
• Take pride in their work.
• Enjoy learning new skills.
• Communicate professionally.
• Work well as part of a team.
• Take ownership and solve problems.
• Maintain a positive attitude under pressure.

• Ability to stand for extended periods.
• Ability to lift up to 50 pounds.
• Reliable transportation.
• Weekend availability preferred.

Job Type: Part-Time

Pay: $16.00–$18.00 per hour

Expected

Hours:

15–25 hours per week

• Employee discount
• Paid training
• Cross-training in shipping, printing, and business services
• 401(k) eligibility after one year

• Morning
• Day
• Evening
• Weekend
• Approximately 5-hour shifts

• Basic math skills (required)
• Professional phone etiquette (required)
• Customer service experience (preferred)
• Must be willing to become a Maryland Notary Public within 90 days of employment (company assistance provided if applicable).

Work Location:

In person
The UPS Store #7944
Upper Marlboro, Maryland