Beauty Concierge - The Mall In Columbia

Summary

The Beauty Concierge provides outstanding customer service on the cosmetics floor by greeting and assisting customers, offering product information, and supporting store operations. This role connects customers to sales staff, handles customer deliveries, and maintains confidentiality while helping ensure a smooth shopping experience. The position requires attention to detail, strong communication, and the ability to work in a fast-paced retail environment.

• Greet and direct customers and assist with cosmetic inquiries and product selections
• Provide product knowledge and guidance to customers and employees
• Support store operations as a general resource for customers and coworkers
• Make deliveries to customers and maintain a high level of confidentiality
• Perform suggestive selling and connect customers to appropriate salespeople

• Clear and professional communication with customers and coworkers
• Ability to suggestively sell and refer customers to sales staff
• Strong prioritization, decision-making, and problem-solving skills
• Ability to manage multiple tasks in a fast-paced environment with a strong sense of urgency
• Physical ability to stand and move continuously for 6-8 hours, frequently bend, reach, and lift up to 25 pounds