Service Lead

Service Lead

Ampersand Brands, LLC – Columbia, Maryland, United States

Ampersand Brands is a growing portfolio of beloved confectionery brands, including Hammond’s Candies and Lolli & Pops. As part of our expansion, we seek a part‑time Service Lead / Keyholder to manage store operations and provide an exceptional guest experience.

• Drive store‑level financial and operational results by monitoring key performance indicator (KPI) targets and taking appropriate actions to achieve store goals.
• Lead guest engagement, sampling, and product knowledge sharing.
• Enhance overall team performance through product knowledge education, coaching on selling skills, and leading by example.
• Assist in training, developing, and motivating team members.
• Support the Store Manager with paperwork, ordering, and inventory management.
• Maintain visual and merchandising standards and ensure store cleanliness.
• Enforce all policies, procedures, and operational directives consistently and effectively.
• Serve as a champion of Lolli & Pops inside and outside the store.
• Be able to lift up to 25 pounds for routine duties and up to 75 pounds for certain tasks using appropriate safety techniques.

• Exceptional interpersonal skills – energized by working with guests and team members.
• Passion for meticulous quality and strong organization.
• Bias toward action, capable of lifting and moving items up to 75 pounds safely.
• Desire to be coached and mentored.
• Attention to detail – accuracy in documents, cleanliness, and operations.
• Problem‑solving mindset.
• Ability to multitask and prioritize multiple daily duties.
• Positive, fun‑loving attitude and energetic spirit.
• Flexible availability to cover busiest times and meet business needs.

Guests‑centric, collaborative, agile, authentic, and continuously improving.

Lolli & Pops is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability. We provide reasonable accommodation for qualified applicants with disabilities and consider candidates with criminal histories as applicable by law.

USD 17 per hour (Mall of Columbia)