Retail Supervisor Job Columbia area,Maryland USA,Retail

The Retail Supervisor is responsible for assisting with supervision and assisting with the store and donation center operations. Motivates the team to ensure that customer satisfaction and production standards are being met to achieve established revenue goals. Drives a positive customer experience by supporting merchandising efforts and coaching engaging customer interactions.

RESPONSIBILITY LEVEL:

Understand and abides by policies, procedures and programs. Typically works on projects and tasks that span 1 day - 3 months.

PRINCIPAL DUTIES:

1. Project and Change Management:
Effectively plans and manages own work to reliably complete routine job responsibilities. Follows through on learning, skill building, and practice necessary to adapt to change.

2. Problem Solving:
Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworkers. Work that exceeds routine comes with detailed instructions.

3. Technical Skill:
Basic knowledge of discipline's procedures and methods. Understands and applies the fundamentals of customer service. Able to respond to routine requests.

4. Community Engagement:
Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.

5. Maximize the value of all donated goods and maintain production and store environment standards.

6. Coordinate the proper rotation of goods in the store to ensure a continuous flow of new merchandise.

7. Support the training and coaching of all employees to reach their potential as a highly productive and collaborative members of the team. Oversee that there is adequate coverage at POS and in donations.

8. Assist with hiring process of associates; complete phone screens and training as needed.

9. Function as a service experience leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls.

10. Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.

11. Work with Store Management to conduct apprehensions following established loss prevention policies and procedures.

12. Accurately complete data entry of required reports on time. Share with leadership insight or concerns found in report data or other documentation.

13. Consistently communicate and implement policies and procedures, reporting concerns to leadership.

14. Plan and organize work assignments to increase customer service and protect assets.

15. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of supervisory experience preferred.

2. Ability to complete and retain forklift certification.

3. Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs.

4. Must have working phone that allows for communication accessibility.

CORE CULTURAL

COMPETENCIES:

1. Customer Focus:
Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences:
Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively:
Shares information and updates with others, while ensuring a clear, concise and professional communication through…