Beverage Dispensing Equipment Service Specialist

Make Great Coffee Moments Possible

Farmer Brothers’ Revive™ Service & Restoration group installs, maintains, and restores commercial tea and coffee brewing systems for customers who count on consistent quality. We’re seeking a field-based Service Specialist to own equipment uptime, documentation accuracy, and customer communication across a defined territory.

• Hands-on technical work with commercial beverage equipment
• Autonomy in the field with strong team support
• Visible impact on customer satisfaction and business growth

• Install, troubleshoot, repair, and remove coffee and beverage dispensers within your regional geography.
• Complete scheduled PMs and surveys; respond to unscheduled and emergency service calls.
• Rotate through after-hours and weekend on-call coverage.
• Keep van stock and spare parts aligned with replenishment guidelines.
• Close service calls with thorough documentation: work performed, accurate invoices, and required customer signatures.
• Assist with planning, scheduling, and executing equipment installations.
• Communicate quickly and clearly; share customer requests with management and partner departments.
• Meet service-level agreements and manage priorities to hit deadlines.

• Monday–Friday, 8:00 a.m.–5:00 p.m.
• On-call required, including weekends
• Travel typically within a 100-mile radius; regional trips may be needed

• High school diploma or equivalent (required)
• 3+ years of mechanical/technical experience (required)
• Food service background (preferred)
• Experience with electrical, plumbing, HVAC, and test meters (preferred)
• Valid driver’s license; clean driving record
• Ability to travel within 100+ miles of the branch
• Proven troubleshooting and diagnostic skills
• Ability to lift up to 60 lbs frequently
• Comfort balancing scheduled and unscheduled tasks: emergency calls, PMs, surveys, and installs

• Clear written and verbal communication; strong customer service
• Aligned with business goals; quick to spot issues and opportunities
• Applies new knowledge on the job; mindful of your impact
• Active listening with customers and leadership
• Entrepreneurial mindset to identify ways to grow the business
• Relationship-building and collaboration with customers and teammates
• Sound judgment; confident decision-making
• Self-directed and reliable with minimal supervision