Service Technician II; On-Site

Company Description

Join our team at Convergint Federal (CF), a leader in the design, integration, installation, maintenance, and operation of physically secure systems for the U.S. Federal Government. Our locations span Maryland, Virginia, Alabama, and North Carolina.

The Service Technician II plays a crucial role in the installation, maintenance, and troubleshooting of security systems within the Field Operations Department, ensuring the highest level of functionality and customer satisfaction.

This role requires a person of integrity, self‑accountability, and clear communication, who delivers results while maintaining professionalism, organization, collaboration, and detail orientation.

• Install, configure, and maintain security systems, including access control, video surveillance, and intrusion detection systems.
• Conduct system upgrades and modifications to meet client requirements and industry standards.
• Collaborate with project teams to ensure successful implementation of security solutions.
• Identify and resolve technical issues promptly and efficiently.
• Conduct diagnostic tests and use troubleshooting tools to analyze system performance.
• Provide remote and on‑site support to address client concerns and maintain system functionality.
• Interface directly with clients to understand their needs and address inquiries.
• Provide training and guidance to clients on system operation and maintenance.
• Build and maintain positive client relationships through effective communication and problem resolution.
• Maintain accurate and up‑to‑date documentation of all service activities, including service reports, equipment inventory, and configuration changes.
• Collaborate with the technical support team to contribute to knowledge bases and best practices.
• Ensure all installations and services meet company and industry standards.
• Conduct regular quality checks and participate in quality improvement initiatives.
• Perform other duties as assigned within the scope of the current role.

• Minimum high school degree or GED required; relevant trade certification preferred.
• At least 5 years of experience installing and maintaining security systems, including projects of $100K or greater.
• Product‑specific certifications helpful; industry certifications desired; must obtain or be able to obtain applicable state and local licenses as required by law.
• Valid driver’s license with a clean driving record.
• Ability to frequently lift, push, or pull up to 25 pounds and occasionally up to 100 pounds; required vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.
• Willingness to use personal protective equipment as required on job sites.
• Basic construction experience with some electrical or low‑voltage background.
• Experience in one or more of the following industries: electronic/electrical, fire alarm & life safety, data‑cable installation, or building automation.
• Intimate knowledge of field hardware.
• Ability to read and understand design drawings, PWS, requirement documents, and typical specifications.
• Knowledge of life safety and building codes.
• Ability to discern when escalated support is needed and communicate it effectively; can work with minimal supervision.

• United States citizenship.
• Active driver’s license.
• Experience with Lenel S2, Software House CCure 9000, and Gallagher systems.
• Certifications in Lenel S2 and Software House CCure 9000.
• 25% travel required.
• Ability to lift objects up to 50 pounds and climb ladders; accommodations available upon request.
• Top Secret Security Clearance required; the company will sponsor required clearance levels, but clearance must be obtained and maintained by the candidate.

Hourly Rate: $38/hr – $42/hr

• Company holidays and paid time off
• Medical, dental, and vision plans
• Life insurance and disability plans
• Wellness program
• 401(k) matching plan
• Colleague assistance program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate social responsibility day
• Additional benefits as outlined

All your information will be kept confidential according to EEO guidelines.