Appliance Repair Technician

Job Description

Job description:

At Heavenly Cool, we provide competitive pay, based on experience and ongoing training in a collaborative, supportive, and team-oriented setting.

We are looking for Appliance Repair Technician candidates with exceptional customer service skills.

** Requirments

• 2+ years experience as a Full Line Appliance Repair Technician (refrigeration, cooking, cleaning, laundry)
• Willing to undergo a pre-employment drug screen, criminal background check, and driver’s license check
• Willing to be enthusiastic and customer service focused
• Capable of lifting or maneuvering 50 pounds and occasionally up to 125 pounds

*
* Responsibilities
:

• Accurately diagnose and repair home appliances
• Maintain a high level of customer satisfaction
• Ability to communicate effectively - with customers, tech support, dispatch routing and management.
• Ability to make decisions in a timely fashion
• Ability to work both independently and on a team
• Basic Computer Skills and iPad working knowledge
• Technical/Mechanical Aptitude
• Dispatch from your home to customer locations in order to repair residential home appliances
• Process transactions related to the in-home repairs
• Collect payments, issue receipts, and electronically process repair records, customer data, and technical information via a company-issued tablet or laptop.

*
* Exceptional Benefits Offered

• Health insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA) (company contributions)
• Long Term Disability
• Paid Time Off
• Holiday pay
• Bereavement Leave
• Maternity/Paternity Leave
• Company Provided Equipment
• Uniforms (company provided)
• Vehicle (company provided)
• Truck stock
• Tablet

Voluntary Benefits

• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Company match 401k plan

Additional Info:

• We do in-office part pre-screens and pre-order parts for most calls run by our field technicians.
• We are paperless and all service orders and data are done electronically.

** Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Details of participation in these benefits plans will be provided if an employee receives an offer of employment.

Heavenly Cool is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Heavenly Cool Appliance Repair is a small business in Baltimore, MD. We are professional, agile and rewarding.

Our work environment includes:

Modern office setting
Growth opportunities
Company perks
Flexible working hours