Emergency Response Technician

Emergency Response Technician

State Highway Administration’s Office of Transportation Mobility and Operations (CHART) is recruiting for an Emergency Response Technician position statewide. This entry‑level role supports emergency response operations within the CHART Program.

Emergency Response Technicians (ERT) manage incident and traffic congestion, provide guidance to Emergency Traffic Patrol operators, conduct traffic control at incident scenes, assist disabled motorists, and deliver real‑time traffic information to the Statewide Operations Center (SOC) and Traffic Operations Centers (TOC). ERTs may operate special towing equipment and are required to respond to and remove disabled vehicles or other obstructions on SHA roadways, restoring regular traffic flow under supervision.

They maintain patrol routes and respond to routine incidents, communicating continuously with SOC and TOC via in‑vehicle computers and radios.

• High school graduation or equivalency certificate.
• At least one year of experience performing emergency highway operations, including relocating or repairing disabled vehicles, coordinating with fire, law enforcement, EMS, and tow operators at crash scenes.
• Equivalent U.S. Armed Forces military service may substitute civilian experience.
• Valid Maryland driver’s license.

• Complete agency training and certification programs to qualify for permanent status.
• Operational duties with commercial motor vehicles require a Class C Maryland driver’s license; during probation, a Class A CDL and US DOT Medical Card (or MVA waiver) are required, depending on equipment operated.
• Probationary employees must acquire light‑duty tow truck operator certification.

MDOT provides a competitive benefits package, including health insurance, leave benefits, a 401(k) plan, a pension plan, a free transit program, and opportunities for advanced education and training.

Applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. The State Highway Administration does not sponsor H‑1B visas. Candidates with foreign education must provide proof of equivalence via a recognized credential evaluation service.

Since the job is open to all qualified applicants, bilingual applicants are encouraged to apply.

Submit an online application at  Resumes will not be accepted in lieu of completed applications. Background and reference checks will be conducted. Applications must be submitted by the closing date.

Appropriate auxiliary aids and services for individuals with disabilities will be provided upon request. The State Highway Administration is an equal opportunity employer and is committed to compliance with the Americans with Disabilities Act.

SHA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.