Member Services Representative

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Member Service Representative

The Member Service Representative (MSR) serves as a vital link between Three Rivers Electric Cooperative and its members. This position is responsible for providing prompt, courteous, and accurate assistance to members both in person and via phone. The MSR performs a variety of administrative, cashiering, and receptionist duties while maintaining accurate member records and processing service-related transactions in a computerized environment.

• Serve as the first point of contact for members, handling inquiries and service requests via phone and in person
• Perform cashier duties including processing payments, issuing receipts, and reconciling cash drawers
• Handle receptionist duties such as greeting visitors and directing phone calls to appropriate staff
• Assist with taking outage calls and communicating outage information to appropriate personnel
• Maintain accurate and up-to-date member records in the Cooperative’s computer systems
• Process member account transactions including new service applications, disconnects, reconnects, and transfers
• Collaborate with internal departments to ensure seamless member service
• Operate standard office equipment and perform general clerical tasks as needed
• Flexibility to report to the Linn or Brazito office locations as required
• Perform other duties as assigned

Relationships

• Internal
  • Reports to Supervisor of Member Services
  • Works closely with other MSRs
  • Cooperates with all department managers and employees to provide assistance as needed
• External
  • Membership – maintains a courteous and positive relation with members in all necessary dealings
  • General Public – maintains a courteous and positive relation in all contacts with General Public
  • Associated Organizations – maintains a courteous and positive relation in all contacts with Associated Organizations

This job description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties as assigned by Supervisor of Member Services, Manager of Administrative Services, CEO/General Manager, or other management as required.

TREC reserves the right to revise or change the job responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.