Membership Customer Service Representative

Summary: Provides timely customer service for the state associations, association members and other National Guard Association of the United States employees by performing the following duties.

Duties and responsibilities include:

• Processes NGAUS memberships on behalf of NGAUS and state associations. Memberships required installment payments, regular or partial payments, and complimentary memberships.
• Processes updates to member records such as address, rank, name changes, e-mail addresses, and other information required to keep the member’s record current.
• Responsible for performing data entry and data clean up projects to routinely and systematically improve the database integrity (examples–merging duplicate records, eliminating stacked records, and other tasks that improve the integrity of the database)..
• Collaborates with national and state association staff to increase deliverability of direct mail, subscriptions and email marketing.
• Fields emails and phone calls from members pertaining to website login, membership, conference, payments, and other National Guard Association of the United States inquiries.
• Performs quality control of data inputs from state users to ensure accuracy and consistency.
• Reviews discrepancies in data received requests for clarification or advice supervisor of issues related to data.
• Provides magazine mailing file.
• Provides support for the National Guard Association of the United States annual conference.
• Provides administrative support to the membership and marketing department, including support for direct mailings, preparing slide presentations, and other tasks as assigned.
• Serves as front desk receptionist as needed.
• Participates in state visits and after-hours functions.
• Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability needed. NGAUS may make reasonable accommodations to enable individuals with disabilities to perform essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions given in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should know Microsoft Word, Microsoft Excel, Microsoft Outlook, and association management software.

Education/Experience:

High school diploma or general education degree (GED); or one-year related experience and training; or equivalent combination of education and experience.

Knowledge, Skills, and Other Abilities:

• Customer focused.
• Results driven.
• Goal-oriented.
• Problem-solving skills.
• Ability to be flexible.
• Ability to multi-task.

Physical Demands:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. NGAUS may make reasonable accommodations to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. This job’s specific vision abilities include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and the ability to see color.

Interested candidates should submit a cover letter and resume to hr.finance by COB, September 26, 2025.