Correspondence Representative – Medical Billing Mailing Operations

• Perform day-to-day correspondence activities within hospital and/or medical group revenue operations
• Collect, organize, and scan patient and insurance correspondence, insurance vouchers/explanation of benefits, and other documentation into OnBase or similar applications
• Index correspondence into correct OnBase folders, redact documents, and index correspondence to multiple accounts as needed
• Sort and date‑stamp incoming fax, email, and postal correspondence and distribute it to appropriate resources
• Review returned mail, research and correct patient name and address information, update the patient accounting system, and resubmit mail
• Assist with large copy and mail productions and sort outgoing correspondence for cost‑effective postage
• Print UB04s and send medical records by Certified Mail to support Billing & Follow‑Up teams
• Unpack and stock supply orders and maintain inventory of supplies and envelopes
• Prepare special reports as directed by the manager
• Provide relief support and cross‑train in various departmental functions
• Train new employees when selected as a resource
• Perform other duties assigned by the manager
• Maintain knowledge of applicable laws, regulations, Trinity Health’s Organizational Integrity Program, Code of Conduct, policies, and procedures
• Report directly to a Manager

• High school diploma
• Minimum of one (1) year work experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing mailroom and document imaging functions, or an equivalent combination of education and experience
• Data entry skills (50-60 keystrokes per minute)
• Excellent verbal and written communication and organizational abilities
• Interpersonal skills for dealing with internal and external customers
• Accuracy, attention to detail, and time management skills
• Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
• Ability to work independently, read, write, and operate keyboard and telephone effectively
• Ability to operate in a collaborative, shared leadership environment
• Ability to set and organize work priorities and adapt to frequent changes
• Excellent problem‑solving skills
• Ability to comprehend and retain information applicable to work procedures
• Ability to comply with Trinity Health policies and procedures
• Completion of regulatory/mandatory certifications and skills validation competencies preferred

Demonstrates proficiency in document imaging and correspondence management within a healthcare setting, with strong data entry skills and a solid understanding of Microsoft Office applications. Capable of maintaining compliance with organizational policies and effectively communicating with internal and external stakeholders.

• Document Imaging Functions
• Data Entry Skills
• Microsoft Office Proficiency
• Organizational Abilities
• Interpersonal Skills

• Data Entry
• Document Imaging
• Mailroom Operations
• Inventory Management
• Report Preparation

• Communication Skills
• Attention to Detail
• Time Management
• Problem-Solving Skills
• Adaptability

• Regulatory Certifications

• Healthcare
• Hospital Environment
• Insurance Company
• Managed Care Organization
• Financial Services

• On Base
• Microsoft Outlook
• Microsoft Word
• Microsoft Power Point
• Microsoft Excel