Sales Operations Analyst – Dealer Policy, Administration

• Support the execution, governance, and administration of GM dealer policies, contractual activities, and operational programs.
• Serve as a primary resource for GM Field Teams, the Dealer Contractual Group (DCG), and Dealers regarding dealer policies and processes.
• Support project management activities and reporting requirements for strategic initiatives.
• Analyze data and operational performance metrics to identify trends, opportunities, risks, and process improvements.
• Maintain and administer the GM Dealer Policy Library.
• Support the renewal and maintenance of GM state dealer licenses.
• Coordinate and administer Hire Right background screening activities.
• Manage access governance activities.
• Support annual dealer network projects through data analysis and reporting.
• Manage all Dealer Domain Name Change Requests.
• Develop and implement operational initiatives that enhance Sales, Service, Marketing, and dealer support processes.
• Build strong working relationships with stakeholders.
• Create presentations, dashboards, and executive summaries to support leadership reviews.
• Lead Information Lifecycle Management (ILM), Records Information Management (RIM), and Business Continuity Planning (BCP) activities.
• Support continuous improvement efforts by identifying process efficiencies and standardizing business practices.

• Bachelor's degree in Business Administration, Marketing, Sales, Operations, Communications, or a related field.
• 3+ years of experience in Sales Operations, Dealer Operations, Business Administration, Project Coordination, or a related field.
• Strong analytical and problem-solving skills with experience interpreting business data and reporting metrics.
• Experience managing multiple priorities and meeting deadlines in a fast-paced environment.
• Strong written and verbal communication skills with the ability to communicate effectively across all organizational levels.
• Demonstrated ability to work independently while collaborating with cross-functional teams.
• Knowledge of dealer operations, contractual processes, or automotive retail business practices is preferred.
• Experience supporting dealer-facing programs or automotive field operations.
• Knowledge of GM dealer policies, dealer network operations, and the Dealer Sales and Service Agreement (DSSA).
• Experience with SharePoint administration, access governance, ILM, RIM, and compliance-related activities.
• Familiarity with project management methodologies and business process improvement practices.
• Experience working with Legal, Compliance, Sales, and Marketing organizations.
• Must not require immigration-related sponsorship.

Demonstrates strong analytical skills and problem-solving capabilities, with a focus on data analysis, project management, and operational efficiency in dealer operations. Proficient in communication and collaboration across various organizational levels, supporting dealer policies and processes.

• Data Analysis
• Project Management
• Dealer Operations
• Communication Skills
• Process Improvement

• Analytical Skills
• Problem-Solving
• Project Coordination
• Business Process Improvement
• Contractual Processes
• Sales Operations
• Metrics Reporting
• Access Governance
• ILM
• RIM

• Collaboration
• Independence
• Relationship Building
• Time Management
• Verbal Communication

• GM Dealer Policies
• Automotive Retail
• Dealer Sales and Service Agreement
• Compliance
• Dealer Network Operations

• Share Point
• Dashboards
• Executive Summaries
• Background Screening Tools
• Data Reporting Tools