Business Program Manager

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

• Own end-to-end onboarding programs from planning through execution and continuous improvement.
• Define program goals, success metrics, milestones, and governance models.
• Develop scalable onboarding frameworks, processes, and playbooks.

• Partner with Product, Relationship Management, Software Development, Sales, Service, Implementation, Commercial Software Support, and Training teams to ensure onboarding readiness.
• Serve as an internal SME for post-implementation issue resolution.
• Coordinate multiple work streams and dependencies across organizations.
• Drive stakeholder alignment and executive communications.

• Analyze onboarding workflows and identify opportunities for automation and efficiency improvements.
• Create standardized operating procedures, templates, and best practices.
• Lead change management initiatives supporting new tools and business processes.

• Develop and monitor key performance indicators (KPIs) including:
  • Time-to-productivity
  • Software adoption rates
  • Onboarding completion rates
  • Customer satisfaction (CSAT)
  • Retention metrics
  • SLA compliance
• Present insights and recommendations to business leaders.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day-to-day basis showing your support of our organizational culture.

• N/A

• Bachelor's degree in Business, Information Systems, Communications, or related field.
• 5+ years of experience in Program Management, Customer Success, Operations, Software Implementation, or Enablement.
• Experience managing cross-functional business initiatives.
• Strong project management, communication, and stakeholder management skills.
• Experience with SaaS products and software deployment processes.

• PMP, Agile, Scrum, or certification.
• Experience with CRM, Chorus or onboarding platforms.
• Data analysis and dashboard development experience.