FCM - Corporate Travel Consultant; Dedicated Onsite - St. Louis, Missouri

FCM - Corporate Travel Consultant (Dedicated Onsite) - St. Louis, Missouri

Job no: 530716
Brand: FCM
Work type: Full time
Location: Missouri
Categories: Sales and Customer Service

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, FCM operates in over 97 countries with global headquarters in London, Brisbane, Singapore and New York. Backed by Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to deliver bespoke service to its clients.

In this dedicated onsite role you will be embedded directly at our client’s office, serving as their exclusive, go‑to travel expert. You will build relationships with business travellers, manage domestic and complex international itineraries, and deliver highly personalised service that distinguishes this position from typical call‑center roles.

Our business hours are 9:00 AM – 7:00 PM ET / 8:00 AM – 6:00 PM CT, Monday‑Friday. A typical schedule is a 40‑hour work week with five 8‑hour shifts.

Location:

The role is based in a professional office environment in Chesterfield, MO, west of St. Louis.

• Serve as the dedicated onsite travel expert, acting as a seamless extension of the client’s team.
• Build rapport and develop relationships with business travellers to ensure their needs are met by a trusted, first‑name‑basis team.
• Ensure accurate and timely completion of reservations while meeting travellers’ needs.
• Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records), ticketing, invoicing, and maintaining accuracy throughout.
• Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately.
• Deliver consultative support and exceptional customer service throughout the booking process.
• Keep clients informed about all necessary travel documents and health requirements for their destinations.
• Proficiently handle ticketing, Phase IVs, and complex international fare changes/exports.
• Manage rerouting and exchange processes, ensuring minimal disruption to travel plans.

• Minimum of 2 years recent, prior experience in corporate travel management.
• In‑depth familiarity with current Sabre GDS for fare calculations, itinerary management, and ticket issuance.
• Experience with quality‑control processes, ensuring accuracy and compliance of bookings.
• Proficiency in ticketing procedures and scripting, handling complex itinerary changes.
• Ability to navigate and manipulate complex itineraries, international fares, and PNRs to meet client requirements.
• Professional and polished demeanor when interacting with clients and colleagues.
• Ability to handle multiple urgent tasks simultaneously while maintaining efficiency and quality.
• Capable of making quick, effective decisions to resolve travel‑related issues promptly.
• Excellent communication skills to keep clients informed and reassured.
• Deep commitment to delivering exceptional customer service and client satisfaction.
• Comfortable using travel booking systems and communication tools.
• Strong technical aptitude, able to troubleshoot and adapt to new technologies.
• Self‑motivated, capable of working independently and managing tasks successfully.
• Thrives in an onsite, client‑facing environment and represents FCM professionally at all times.

• Paid Time Off: 15 vacation days (prorated on hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks and discounts.
• Health & wellness programs and employee financial wellness services.
• Health benefits:
  
  medical, dental, vision, gender‑affirming care, and fertility care.
• Insurance: hospital indemnity, AD&D, critical illness, long‑term and short‑term disability.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401(k) program with partial match.
• Tuition Reimbursement Program.
• Employee Share Plan allowing purchase of FCTG stock with partial company match.
• Global career opportunities across FCTG brands.

Hourly rate: $31.25 – $34.62 plus commission/incentive earnings based on achievable targets. On‑target earnings average $65,000 – $81,000 annually. The annual salary range shown represents the total compensation package, excluding benefits.

We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. For accommodation needs, please contact our Recruitment Team at