Servicing Specialist (Monday - Friday, 10am - 6pm

Servicing Specialist

Whether you come from a background in customer service, servicing, or a related field, you can be successful in our role. We don't require a specific degree or experience, but we're looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!

This position is located in-seat in Columbia, MO.

As a Servicing Specialist, you're the go-to person for helping customers with service-related loan questions and needs at Veterans United. Whether you're answering general inquiries, gathering basic customer info, or connecting people with the right team, you're all about making sure every interaction is smooth and helpful. While you won't take loan applications or discuss loan terms, you'll be a friendly and knowledgeable resource, all while following company guidelines and legal requirements.

Here's a snapshot of what you'd be doing:

• Dig into payment, insurance, and tax questions from our sub-servicing centers to find the right answers.
• Quickly respond to payment and loan servicing inquiries—whether it's over email or phone—while keeping track of important details.
• Help both customers and teammates by answering payment questions and making sure they get the best service possible.
• Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

• You're detail-oriented and take pride in getting things right.
• Hard work and great customer service come naturally to you.
• Fast-paced, results-driven environments are where you thrive.
• You love working with a team and know how to communicate effectively—whether it's talking things through, solving problems, or handling tough situations.
• You're a strong problem-solver who makes smart, data-driven decisions.
• You've spent at least six months in a customer service or servicing role and feel comfortable using basic computer technology in an online work environment.
• You show up consistently and can be counted on to get the job done.

We're all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for home buyers in the nation. But to us, success isn't measured in numbers. Our success is measured in living our values every day:
Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military home buyers and their families. And we always seek to lift up people and communities across the country.

We're so glad you're here checking out this opportunity! If this role gets you excited but you're worried you don't check every box – don't sweat it. We're more interested in what you can bring to the team than a perfect checklist. If you're passionate, driven, and ready to make a difference, we'd love to hear from you. Come as you are, and together we'll create something amazing.

Interested? Apply Today!

Learn more about Veterans United on Glassdoor and our career site at

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.