Customer Service Rep - International

The Customer Service Representative will typically do the following: listen and respond to customers’ needs and concerns, provide information about products and services, take orders, determine charges, review or make changes to customer accounts, handle questions or complaints, record details for customer contacts, research answers or solutions as needed, refer customers to supervisors, managers or other team members as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES Develop and maintain professional relationships with international customer accounts

Communicate with customers, sales representatives, distributors and production manager with any order updates

Process quotations, purchases orders and other related information for order entry, and process customer’s claims

Prepare and enter technical drawings, recommend potential products and services to customers

Analyze customers’ needs and collaborate with management to develop customer accounts

This list is not intended to be all-inclusive. Employees may perform other related duties as assigned.

Qualifications and requirements

Must be at least 18 years of age Bachelor’s degree is preferred, but will consider a combination of education and experience in lieu of degree

Experience in an engineering or manufacturing environment preferred

Ability to read and understand blueprints

Understanding of tight precision tolerances

Technical aptitude is a plus Strong computer skills and advanced working knowledge of MS Office Must be able to effectively and professionally communicate with customers, sales representatives, other team members, and distributors while maintaining a positive attitude

Must be detail oriented and well organized

Multi-lingual is a plus

Experience2+ years’ experience with the above criteriaphysical requirements

Must have the ability to sit at a desk using a computer for 8 or more hours per day; stand, kneel, walk and bend as required throughout the work day to accomplish various tasks

Must be able to lift, pull, push or carry various types of light weight files or tools (approximately 1-10 pounds) and process accordingly.

Career path Opportunities Lead, Supervisor and Manager level roles within the organization