Seasonal Call Center Workforce Optimizer
Listed on 2026-09-16
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Customer Service/HelpDesk
Call Center / Support
H&R Block is seeking a seasonal Workforce Specialist to monitor real-time call traffic and workforce activity, reallocating resources as needed and coordinating communications to keep operations running smoothly. You will leverage intraday reporting tools, provide daily updates to CSO leadership, and support onboarding/offboarding while maintaining SLA compliance.
Ideal candidates have an associate degree, call center experience, proficiency in Power BI and Excel, and strong analytical skills to
The following opening is for a Seasonal Call Center Workforce Optimizer with H&R Block.
We are looking to fill the Seasonal Call Center Workforce Optimizer position at H&R Block in MO, United States.
The Seasonal Call Center Workforce Optimizer role at H&R Block is now open for applications in MO, United States.
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