Senior Customer Service & Escalation Specialist
Listed on 2026-09-17
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Bilingual
H&R Block is seeking a Senior Customer Service Associate in Missouri to provide exceptional client support via phone, email, and chat. You will handle inquiries across client retail services, HR, and tax training, escalating to SMEs when needed and documenting outcomes for management review.
Role includes mentoring teammates, serving as a liaison among clients, support groups, and the business unit, and ensuring adherence to SLAs and compliance standards.
We invite applications for the Senior Customer Service & Escalation Specialist position located in MO, United States.
This posting is for the Senior Customer Service & Escalation Specialist role at H&R Block, based in MO, United States.
We are looking to fill the Senior Customer Service & Escalation Specialist position at H&R Block in MO, United States.
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