Youth and Early Literacy Associate - North Independence

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Part Time Independence, MO, US

6 days ago Requisition

At Mid-Continent Public Library, we:

Imagine. We inspire innovation through curiosity and exploration.

Try new things. We empower what works and learn from the rest.

Lead the way. We connect people to information, ideas, and inspiration.

Welcome all. We embrace new perspectives and listen with humility.

Everything we do, we do together.

Part Time. Must be available on Monday afternoons and Saturday mornings.

The Youth and Early Literacy Associate is responsible for providing excellent customer service and spends a portion of every day working directly with customers at an information desk. They are also responsible for providing library service to youth (school age through teen) and early learners (birth through age
5) including creating displays and presenting youth programs both in the library and at community partners including schools. Programs for early learners will include Storytime.

• Provides Customer Service in person and over the phone
• Acts as a guide for customers in use of the library and its resources
• Demonstrates use of technology and digital services to customers
• Recommends materials to customers based on interests, needs and availability
• Assists customers with library card accounts, including the receiving and recording of payment
• Delivers materials outdoors to customers who request curbside delivery
• Provides library service to early learners and youth
  • Branch expert of MCPL customer service to youth
  • Understanding of youth literature and the ability to provide reader’s advisory for youth
  • Presents, evaluates programs for youth that bring fun and learning together
  • Hosts programs for early learners, including story times, early literacy fairs, and hosting external presenters
  • Evaluates programs, keeps records, and reports branch activity
  • Coordinates and implements Library initiatives, including reading programs
  • Monitors youth collection footprint for display needs, floating, passive program opportunities, and customer service
  • Conducts outreach and develops partnerships with community-based organizations, including daycares and schools.
  • Understands basic child and adolescent development theories and their implications for library service
• Contributes to the maintenance of the library collection
  • Processes library materials for customer access
  • Shelves library materials correctly and efficiently
  • Straightens and shifts library materials to ensure adequate space and a neat appearance

• This position could be designed as shift lead

• High School Diploma/HiSet/GED Completion Required
• Customer Service experience Preferred
• 2 years relevant experience in working with youth Preferred

All successful team members at MCPL should demonstrate:

• Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
• Ability to work effectively in a team environment.
• Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
• Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.
• Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
• Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.
• Strong ability to follow instructions and work as part of a team.
• Reliable, punctual, and flexible with scheduling.
• Good communication skills and the ability to stay calm under pressure.
• Ability to work in a fast-paced environment and adapt to changing needs.

• Must be at least 18 years of age

• None
• (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents,…