Customer Event Manager

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Full Time Independence, MO, US

At Mid-Continent Public Library, we:

Imagine. We inspire innovation through curiosity and exploration.

Try new things. We empower what works and learn from the rest.

Lead the way. We connect people to information, ideas, and inspiration.

Welcome all. We embrace new perspectives and listen with humility.

Everything we do, we do together.

Schedule Requirements:
Requires some evening and weekend availability

The Customer Event Manager will schedule, coordinate, and oversee events held in event spaces throughout the Mid-Continent Public Library system. This position is responsible for maintaining and refreshing the event spaces according to the contract and MCPL standards. It also includes timely and safe breakdown of rooms after events. They will maintain constant communication with customers using our spaces to ensure all expectations and contractual agreements are met or exceeded.

• Plans and coordinates all functions of event spaces with customers and staff
• Prepares meeting spaces for events
• Monitors events throughout scheduled period to ensure compliance with customers contractual agreement and MCPL policy
• Coordinates with other staff and departments as needed to provide access to meeting spaces and maintain equipment and facilities policies and procedures
• Manages and supervises staff including hiring and training

• Attends trainings and meetings as required
• Must be able to work a varied schedule including, days, nights and weekends.
• Orders supplies as needed for the space
• Perform the duties of a Branch Associate during emergency operations

• High School Diploma/HiSET/GED required
• Bachelor's degree preferred
• 2 years hospitality experience required
• Successful event planning and execution required
• Public speaking experience preferred

All successful leaders at MCPL should demonstrate:

• Advanced verbal, written, and discreet communication skills with management, coworkers, and the public in a clear, timely, and proactive manner.
• Ability to collaborate with Library leadership to effectively develop, adhere to, and work within the constructs of the library’s budget.
• Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders.
• Reliable, punctual, and flexible with scheduling.
• Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.
• Advanced knowledge of a public library's mission and purpose, ability to provide clear expectations and direction, to manage competing priorities, to evaluate quality of work, and provide feedback and accountability.
• Advanced knowledge of department processes and procedures, expert knowledge of Library Professional Ethics, advanced knowledge of the impact of decision-making on MCPL, and demonstrated mature judgment to make department-level/system level decisions.
• Advanced proficiency in customer service skills through polite, professional, and collaborative interactions with internal and external customers.
• An advanced understanding of the role of MCPL leaders at all levels in creating a welcoming and respectful workplace and library for all.

• Job Knowledge
  • Advanced knowledge of event planning and coordination as well as industry trends and standards
  • Navigate customers through the process while offering options to enhance their event experience
  • Ability to manage all facets of an event in conjunction with each other exhibits advanced job knowledge to perform at a satisfactory level in this position
  • Organization and layout of rooms
  • Able to set up and tear down furniture arrangements for events
  • Ability to design a digital room layout to use for internal reference and share with customers
• Technology, including specific applications, hardware, and coding languages
  • Advanced knowledge of MCPL room reservation system
  • Advanced knowledge of the AV and lighting systems in each event facility
  • Use and train others on AV equipment to broadcast programs, or present material on screens, tv monitors and operate sound equipment
  • Operates lighting equipment as necessary
• Communication
  • Ability to write and update policies for internal and external use.
• Customer Service
  • The ability to multitask and shift priorities while maintaining composure under pressure
• Estimates costs of an event for a customer
• Invoices and collects appropriate fees for events
• Negotiates fee/services of vendors used for library events
• Decision Making
  • Negotiates and administers contractual agreements

• Possession of a valid driver’s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of…