Appalachian ELITE Team - Event Staff

Appalachian ELITE Team
- Event Staff

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Request to Recruit Working Title Appalachian ELITE Team
- Event Staff Working Location (City, State) Boone Position Number N35200 Department Holmes Convocation Center - 170490 Description of University

Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference.

As one of 17 campuses in the University of North Carolina system, Appalachian enrolls about 19,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.

• Act as a frontline representative assisting with guests and staff at all entry points of the venue
• Secure gates and access points to ensure guests do not enter without the appropriate ticket/credential
• Direct fans around the venue and communicate venue policies to guests
• Effectively answer guest questions with regards to way finding and assisting with mobile ticketing
• Understand venue layout and policies and procedures
• Respond to guests concerns in a respectful and calm manner and appropriately escalation issues to a supervisor
• Assist with venue set-up procedures: including checking assigned areas for safety hazards, checking elevators, and delivering or setting up necessary equipment
• Ticket taking, security, ushering, bag checking, patron screening, etc.

• Someone who is available to work all App State home football games (This will include Saturdays and possibly some weeknights). The shifts will be around 8-9 hours.
• Someone who enjoys helping and interacting with others in a kind and respectable manner
• Someone who is very attentive to what is going on in their specific area instead of watching the game.
• Someone who can recognize opportunities that may arise and seek out positive ways to handle the opportunities with excellent customer service.
• Must be able to stand for long periods of time, walk up or down ramps and stairs during the events
• Must be able to understand verbal and written communication.
• Must possess good customer service skills.

• Days and Hours are based on event needs
• Number of Hours Per Week Variable
• Number of Months Per Year 11 Mandatory Staff
• No Physical Demands of Position Must be able to stand/walk for periods of time up to 12 hrs.
• Ability to climb stairs.
• Must be able to lift up to 40lbs.
• Exposure to cold weather, hot weather, rain, snow, etc. when working outside.

Hiring Range $15.00 Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Date 03/06/2023

Closing Date Open Until Filled Yes

Applicant Pool Preference External (Post on the Web)

Special Instructions to Applicants Disability Accommodation Information

Individuals with disabilities may request accommodations in the application process by contacting Maranda Maxey, ADA /504 Coordinator, at  or maxeymr.

AA/EEO Statement Appalachian State University is an Affiantive Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Important Contacts:

• Associate Vice Chancellor of Human Resources Office of Human Resources 330 University Hall Dr. Boone, NC 28608  hr
• Executive Director of Access & Equity ( ADA /504 Coordinator, EEO /AA Officer, & Title IX Coordinator) Office of Access & Equity 123 IG Greer Hall Boone, NC 28608 ) equal opportunity

Background Check Statement Any offer of employment to a…