Human Resources Generalist

Remote however candidates must reside within the St Louis region

This position provides timely HR Service to all employees in both the U.S. and Canada, and family members, as well as applicants, candidates, and third-party vendors. The individual will answer general HR questions and inquiries, in addition to complex questions or scenarios requiring HR explanation, guidance, and/or consultation in gray areas where little or no guidance is available.

• Responds to phone and written fundamental HR questions to ensure professional and efficient service delivery using our case management platform, Service Now.
• Serves as first-level HR support for associates regarding benefits, compensation, performance and conduct management, hiring procedures, HR policy interpretation and promotion, separation, and transfer processes.
• Collaborate with other cross-functional HR teams to escalate associate inquiries when appropriate or guide associates to the correct team if inquiries fall outside of HR HELP's scope
• Utilize de-escalation techniques and offer support when responding to associates who are distressed by work-related matters, personal crisis, or other concerns.

• Minimum Education:
  
  Bachelor’s Degree preferred and/or 2 years of relevant experience
• Minimum Experience:
  
  Two years of experience in a related field
• aPHR/PHR/SPHR or SHRM-CP/SCP Preferred
• HR Generalist experience is preferred, in addition to a background in customer service
• Familiarity with Case Management platforms, such as Service Now or Salesforce, preferred.
• Strong organizational, sound judgement, and problem-solving skills
• Ability to de-escalate callers or contacts using customer service techniques and clear explanations.
• Ability to work in a dynamic, fast-paced, service-focused environment