Product Engineer

Overview

We’re Hiring:
Product Engineer for ATRO | St. Clair, MO

Job Title: Product Engineer

Company: ATRO

Workplace Type: Full-time

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The Heavy-Duty Truck Parts Product Engineer is responsible for product development and providing technical support related to heavy-duty truck parts. This role involves research and development of new products and collaboration with engineering, sales and marketing. In addition, this role involves assisting customers and internal teams with identifying and resolving technical issues related to heavy-duty truck parts and components. The ideal candidate will have excellent communication and problem-solving skills, and a commitment to providing superior customer service, and a background in automotive or heavy equipment.

• Collaborate with engineering, sales, manufacturing and marketing teams to ensure the smooth introduction of new products.
• Serve as the technical point of contact for customer service teams, end-users, and internal sales team members, providing accurate technical information on heavy-duty truck parts.
• Represent Product Engineering in the warranty/claims process, providing customers with an efficient and seamless experience.
• Troubleshoot technical issues and provide solutions related to parts identification, application, and functionality.
• Create and update technical documentation, including product specifications, application notes, troubleshooting guides, installation instructions and technical bulletins.
• Analyze and interpret data related to parts usage, technical issues, and market pricing.
• Identify and assess new product development opportunities through research of truck and axle manufacturer data, reviewing customer feedback, and coverage analysis.
• Collect product information for e-Commerce such as PIES (Product Information Exchange Standard) and report to Opti Cat and improve the process of reporting this data.
• Create and maintain Bills of Material (B.O.M.) across electronic platforms such as Net Suite.
• Maintain accurate records in customer relationship management (CRM) tools.
• Contribute to the continuous improvement of support processes and documentation.
• Stay up-to-date on new heavy-duty truck parts and related technologies.
• Travel (limited) and meet with specific stakeholders if assigned.

• Bachelor's degree in engineering or a related field, or equivalent experience and training.
• Proven experience in a technical support role, preferably within the heavy-duty truck industry or a related field.
• Proficiency with computer systems and software, including Microsoft Office Suite (Excel, Word, Outlook).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and as part of a team.
• Detail-oriented and accurate.
• Ability to learn quickly and adapt to changing priorities.

• Experience in highly customer-facing roles.
• Exceptional communication skills via phone, email and face-to-face customer interface situations.
• Experience in the automotive industry or with automotive repair.
• Familiarity with interpreting technical drawings and diagrams.
• Knowledge of CAD software (e.g., Solid Works, Creo Parametric).
• Experience with e-Commerce platforms and systems.

• May require frequent lifting and/or moving of objects.
• May involve prolonged periods of sitting and computer work.