Lead, Enterprise Operations

Lead, Enterprise Operations-1 – Mastercard

We are seeking an experienced network operations specialist to lead complex initiatives and provide advanced technical support for Mastercard’s Global Network Operations team. The role focuses on resolving escalations, driving automation for system reliability, defining Service Level Objectives (SLOs), and mentoring junior staff.

• Lead complex initiatives and provide advanced technical support, resolving escalations in the Global Network Operations team.
• Perform moderately complex testing, troubleshooting, and documentation.
• Build and maintain relationships with internal stakeholders to ensure disaster recovery processes and operational efficiency.
• Coordinate changes within the operations environment and contribute to project planning and team assignments.
• Scale systems sustainably through automation, and evolve systems to improve reliability and velocity.
• Define, manage, and review all service level objectives (SLOs) with customer and service delivery teams.
• Mentor junior staff, providing training to develop technical skills and capabilities across the team.

• 5+ years in network operations with strong L1/L2 support experience.
• Proficiency in BGP/EIGRP, OSI troubleshooting, and packet analysis.
• Operational familiarity with enterprise vendors such as Cisco, Arista, Aruba, Fortinet, Check Point, and Palo Alto.
• Strong coaching, multitasking, and calm execution during high‑severity incidents.
• Experience in scaling systems and implementing automation to enhance reliability.

Mastercard is a merit‑based, inclusive, equal‑opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or any other characteristic protected by law.