Help Desk Administrator
Job in
Columbia, Boone County, Missouri, 65201, USA
Listed on 2026-06-18
Listing for:
Sovereign Technologies, Inc.
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
Our client is looking for an experienced Help Desk Administrator. In this role, you will provide maintenance and management of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Help Desk. You will be responsible for administration and internal support of PCs, printers, IP telephones, and required desktop applications. Tasks include end-user support, license tracking, and performing PC maintenance, upgrades, and configurations.
Basic Qualifications
Required Skills:
Essential Functions
- Provide help desk support and resolve problems to the end-user’s satisfaction.
- Monitor and respond quickly and effectively to requests received and incidents through the IT Help Desk Sys Aid ticketing system.
- Modify configurations, utilities, software default settings, etc. for the local workstation.
- Utilize and maintain the help desk asset tracking software.
- Document internal procedures.
- Assist with onboarding of new users by deploying desktop infrastructure and required applications.
- Install, test, and configure new workstations, peripheral equipment, and software.
- Assist with maintaining inventory of all equipment, software, and software licenses.
- Report issues to the appropriate senior technical resource for escalation when required.
- Assign users and computers to proper groups in Active Directory.
- Perform timely workstation hardware and software upgrades as required.
Additional Information
- Available to work evenings and weekends if and when necessary.
- Willingness to work a flexible schedule.
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