ProAssure Systems Specialist

Work Flexibility

Onsite

Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission—to make healthcare better.

• Support the implementation and administration of Stryker’s Vocera Smart badge solution.
• Act as the go‑to resource for nurses and clinicians at the customer site to train them on the hands‑free communication product.
• Manage multiple Vocera databases, establishing and documenting processes for maintaining data integrity and collaborating with clinical departments to keep database entities current.
• Maintain Vocera servers, including software updates, OS maintenance, backups, and collaborating with the customer on anti‑virus, server monitoring, and disaster recovery practices.
• Manage Vocera devices: maintain accurate inventory records, manage the RMA process and spares pool, and document all processes.
• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training.
• Provide on‑site support for reporting and resolving end‑user issues, including issues with Vocera equipment, database and training, and answer end‑user questions.
• Provide on‑site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization, collaborating with Vocera Technical Support and the customer’s support organization to resolve technical issues.
• Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software.
• Collaborate with the customer to develop and administer end‑user satisfaction programs, including regular end‑user satisfaction surveys, per the customer’s guidelines.

• Bachelor’s degree required; preference for a relevant degree in Nursing, Business, or IT.
• Minimum 4 years clinical or healthcare IT (HIT) experience.
• US citizen required.
• Additional 6+ years relevant work experience or equivalent experience accepted.
• Demonstrated success in delivering excellent customer support.
• Prior experience supporting clinical end users through rounding and training.
• Demonstrated success working with physician and nursing staff.
• Experience with clinical workflow analysis and design.
• Experience with Cisco wireless networks and equipment.

USN: $89,300 - $148,800 USD per year.

10% travel.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.