QA Manual Tester III

Client: Leading Telecommunications Provider

Our fortune 79 Telecommunications client is seeking an experienced QA Analyst III to support their billing system automation from CSG to Salesforce, as well as critical customer-facing systems and enterprise applications. This individual will be responsible for leading manual testing efforts, developing comprehensive test strategies, executing test cases, and partnering closely with business, development, product, and offshore QA teams to ensure high-quality software delivery.

The ideal candidate brings strong experience testing within Salesforce environments, excellent communication skills, and a proven ability to coordinate testing activities across geographically distributed teams. Experience with in telecommunications, billing, or customer management systems is highly preferred.

• Design, develop, and execute manual test cases, test plans, and test scenarios based on business and technical requirements.
• Validate system functionality, integrations, workflows, and end-to-end business processes.
• Identify, document, prioritize, and track software defects through resolution.
• Collaborate with developers, business analysts, product owners, and project managers to ensure quality standards are met throughout the SDLC.
• Participate in requirements reviews and provide feedback on testability and quality risks.
• Conduct regression, integration, functional, user acceptance, and system testing activities.
• Coordinate testing efforts and communicate status updates with offshore QA and development teams.
• Support production releases through validation testing and post-deployment verification.
• Analyze defects and assist with root cause investigations.
• Mentor junior QA team members and contribute to QA process improvements and best practices.

• 5+ years of experience in Quality Assurance, Software Testing, or related roles.
• Strong background in manual testing of enterprise applications.
• Hands-on experience testing within Salesforce environments.
• Experience with Salesforce Sales Cloud functionality, workflows, and integrations.
• Strong understanding of software development lifecycle (SDLC) and QA methodologies.
• Experience creating and maintaining detailed test documentation.
• Proven ability to identify, document, and manage defects through resolution.
• Experience working with Agile/Scrum development teams.
• Excellent verbal and written communication skills.
• Experience collaborating with and coordinating activities across offshore teams
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• Experience with CSG billing systems or telecommunications billing platforms.
• Telecommunications or cable industry experience.
• Experience testing CRM, order management, customer care, or billing applications.
• Familiarity with API testing and system integrations.
• Experience using Jira, Azure Dev Ops, or other test management and defect tracking tools.
• Knowledge of Salesforce integrations with downstream systems.

• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a commitment to delivering high-quality software.
• Strong stakeholder management and cross-functional collaboration skills.
• Ability to work independently while effectively partnering with distributed teams.

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field preferred.
• Equivalent professional experience will be considered.

Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable…