Service Desk Manager: Lead IT Support & SLA Champion
Job in
Columbia, Boone County, Missouri, 65201, USA
Listed on 2026-08-04
Listing for:
iSuite
Full Time
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
iSuite L.L.C. is seeking a Service Desk Manager to lead the IT help desk at our Granite City, IL headquarters.
The ideal candidate has 5+ years in IT support with at least 2 years in a supervisory role and will own staffing, SLA/OLA, and the HaloPSA platform. You will partner with Network, Cybersecurity, and Modern Workplace teams to align service delivery with ITIL and CIS controls, manage budgets, report KPIs, and drive continuous improvements while ensuring service quality across office
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