IT Quality Assurance Analyst

** Overview*
* The Quality Assurance Analyst supports quality assurance, operational compliance, and technology-driven process improvements within facility management operations.

** Pay: $20.00 per hour.*
* The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

** Benefit Information:*
* ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM

ABM Employee Benefits | Front Line Team Members ( 2025 Employee Benefits Frontline v2 English 9.5.24.pdf)  | ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) ( 2025 Employee Benefits Frontline Spanish v2 9.5.24.pdf)

** Responsibilities*
* + Perform quality assurance checks on operational workflows, facility management processes, and digital systems.

+ Monitor and validate data across platforms such as SWOPS, ePay, payroll systems, and facility management applications.

+ Analyze system logs, operational reports, and incident records to identify process gaps and recurring issues.

+ Develop and maintain Excel-based reports, dashboards, pivot tables, and VLOOKUP/XLOOKUP reports.

+ Assist with automation initiatives for reporting, data validation, inspections, and operational monitoring.

+ Ensure compliance with company quality standards and client requirements.

+ Coordinate with teams and supervisors to verify service quality and accuracy.

+ Generate periodic quality reports and present findings to management.

+ Support onboarding, access management, and system coordination activities.

** Preferred Technical

Skills:

*
* + Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook,powe

BI).

+ Knowledge of data analysis and QA methodologies.

+ Familiarity with cloud-based systems and reporting tools like Power BI or Tableau.

+ Strong analytical and communication skills.

** Qualifications*
* + Bachelor's degree in Facilities Management, Information Systems, Information Technology, Business Administration, or a related field.

+ 1-3 years of experience in Facility Operations, Quality Assurance, Operations Support, IT Support, or Systems Coordination.

+

Experience with enterprise applications, reporting systems, or operational software platforms preferred.

REQNUMBER: 154193

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.  ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call .  

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.