Manager of Guest Services

Overview

Manager of Guest Services (Part-Time, 24–32 Hours Per Week)
Creative. Organized. Welcoming. If you love retail – buying and merchandising – and greeting guests from around the world, this may be a perfect opportunity for you.

The National Museum of Transportation is seeking a creative retail visionary to lead our small Boxcar Boutique Gift Shop while serving as the familiar face of our Welcome Desk. You’ll purchase and merchandise unique gift shop items, decorate for holidays and special events, greet visitors from around the world, and oversee the daily operation of our Welcome Desk.

This position also supervises a small guest services team, manages admissions, memberships, daily sales and deposits, and helps ensure our Welcome Desk operates smoothly, efficiently, and with exceptional customer service.

Every day is different—from helping families create lifelong memories to designing eye-catching retail displays and seasonal décor. If you enjoy working with people, have an eye for merchandising, and thrive in a fun, fast-paced environment, we’d love to meet you.

• Lead a small Boxcar Boutique Gift Shop and serve as the Welcome Desk face.
• Purchase and merchandise items; decorate for holidays and events.
• Greet visitors and oversee daily operations of the Welcome Desk.
• Supervise a guest services team; manage admissions, memberships, and daily sales and deposits.
• Ensure the Welcome Desk operates smoothly with exceptional customer service.

• Retail buying and merchandising experience.
• Outstanding customer service and communication skills.
• Experience leading or supervising a small team.
• Strong organizational and multitasking abilities.
• Bachelor’s degree preferred or equivalent professional experience.

Enjoy a consistent part-time schedule of approximately 24–32 hours per week, typically including three full weekdays until about 4:00 p.m. and one half-day each week. Weekend hours are infrequent and generally limited to special Museum events.