Key Holder

• Uphold Petco animal care standards and ensure animal health, safety, and proper handling
• Promote a safe, welcoming environment for pets, pet parents, and partners
• Deliver friendly, knowledgeable, solution-oriented customer service
• Support and supervise store partners during assigned shifts
• Assist with training new partners and reinforcing sales-floor best practices
• Maintain a clean, organized, and visually appealing store environment
• Open and close the store while following cash-handling, safety, and security protocols
• Support sales, task execution, recovery, merchandising, and daily store operations
• Execute planograms, pricing, signage, and promotional setups
• Assist with restocking, cycle counts, inventory integrity, and inventory paperwork
• Identify inventory and merchandising issues and communicate them to store leadership
• Process transactions, refunds, and exchanges accurately
• Act as the primary point of contact when store management is absent
• Address customer questions and resolve concerns
• Provide guidance and direction to partners and lift concerns appropriately

• Previous retail experience required
• Key holder or supervisory experience preferred
• Strong leadership, problem-solving, and decision-making skills
• Excellent communication and interpersonal abilities
• Ability to multitask in a fast-paced environment
• Basic math skills and cash and transaction-handling experience
• Reliable, responsible, and detail oriented
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds
• Ability to perform frequent standing, walking, bending, kneeling, reaching, and lifting
• Ability to work in proximity to animals, including exposure to dander, odors, noises, and cleaning chemicals
• Flexible availability for evenings, weekends, and holidays
• Limited travel may be required for training, meetings, or community engagement

Demonstrates strong leadership and problem-solving abilities while ensuring compliance with animal care standards and delivering exceptional customer service. Capable of managing store operations, including inventory management and cash handling, in a fast-paced retail environment.

• Retail Experience
• Leadership Skills
• Customer Service
• Cash Handling
• Inventory Management

• Basic Math Skills
• Transaction Processing
• Inventory Integrity
• Planogram Execution
• Merchandising
• Sales-Floor Best Practices
• Cash-Handling Protocols
• Store Opening and Closing Procedures
• Cycle Counts
• Problem-Solving

• Communication Abilities
• Interpersonal Skills
• Multitasking
• Detail Oriented
• Reliability

• Animal Care Standards
• Retail Operations
• Customer Engagement
• Store Management
• Safety Protocols