Account Manager

EFC International is a leading global supplier of engineered fasteners and specialty components serving the automotive, industrial, and distribution markets. We pride ourselves on delivering outstanding customer service and technical expertise to support our customers worldwide.

We are seeking a motivated Account Manager to join our Inside Sales team. In this role, you will be responsible for managing all inside sales functions for an assigned group of outside sales representatives and customers. The Account Manager will serve as a key technical and commercial resource for customers, utilizing experience in industrial applications and fastener solutions to help resolve challenges and recommend appropriate products.

This position requires a proactive problem solver who can collaborate with customers and internal teams to deliver effective technical and business solutions.

• Communicate with customers by phone and email to process orders and inquiries.
• Build and maintain strong, long‑term customer relationships.
• Enter new customer data and update existing sales data in the company database.
• Partner with outside sales representatives to keep account activities and communications current.
• Prepare and distribute quotations for customers as requested.
• Address and overcome technical and business objections of prospective customers.
• Respond to customer requests promptly and efficiently.
• Monitor stock levels and set up stock agreements with customers.
• Confirm scheduling and order changes and provide timely updates to customers.
• Investigate and resolve customer delivery issues.
• Coordinate with accounting to arrange customer payment terms when needed.
• Enter orders accurately to minimize errors or omissions.
• Provide technical literature to customers upon request.
• Answer technical questions related to fasteners, components, and industrial applications.
• Review customer prints and specifications to recommend appropriate product solutions.
• Act as a technical problem solver by helping customers troubleshoot application challenges and identify the best component solutions.
• Investigate and process return requests for defective materials.

• Associate’s or Bachelor’s degree preferred, or equivalent experience.
• 2+ years of inside sales, account management, or customer service experience.
• Experience supporting industrial, manufacturing, or fastener‑related products strongly preferred.
• Experience with SAP and/or the automotive industry is a strong plus.
• Excellent verbal and written communication skills.
• Strong organizational skills with high attention to detail.
• Ability to problem‑solve and collaborate effectively with both customers and internal teams.

• Competitive compensation and benefits package
• Professional development and growth opportunities
• Supportive and collaborative team culture
• The opportunity to work with global customers and industry leaders