Director, Customer Partner – Automotive

Responsibilities

• Drive Growth and Profitability
• Be a strategic mastermind:
  Develop and execute cutting‑edge account strategies to grow and retain Kyndryl's most valuable accounts.
• Proactively expand scope:
  Generate new opportunities and expand existing work into larger scopes and new capabilities.
• Maximize renewals:
  Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.
• Own the P&L:
  Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.
• Cultivate executive alliances:
  Create, maintain, and develop deep connections with top-level decision-makers.
• Orchestrate the team:
  Collaborate with sales team members to ensure a seamless management process from prospecting to closing.
• Partner for scale:
  Build a strong go-to-market pipeline with partners to join forces and conquer new deals.
• Lead with industry expertise:
  Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.
• Deliver tailor‑made solutions:
  Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.
• Maintain a stellar reputation:
  Go above and beyond to ensure account excellence and maintain total integrity in everything you do.
• Shape the future:
  Use your creativity and expertise to transform the future of account management.

• Ability to be onsite at customer site in Detroit, MI, up to 75% of time
• Direct automotive, IT, and manufacturing experience
• 5+ years' experience running account P&L $10M+
• 10+ years' experience managing sales process end-to-end
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Deep knowledge of business and technology trends and industry best practices
• Open minded and empathetic approach in relationships with customers
• Ability to support regional travel up to 25% as needed.

Demonstrates expertise in account management with a focus on driving growth and profitability through strategic planning, P&L ownership, and customer relationship cultivation. Leverages industry knowledge to deliver tailored solutions and maintain high standards of account excellence.

• Account Strategy Development
• P&L Ownership
• Revenue Growth Analysis
• Cost Management
• Profitability Trends Analysis
• Opportunity Identification
• Sales Process Optimization
• Bespoke Service Delivery
• Market Pipeline Development
• Risk Assessment

• Empathy
• Creativity
• Collaboration
• Open-Mindedness
• Relationship Building

• Automotive
• IT
• Manufacturing
• Account Management
• Customer Satisfaction
• Executive Alliances
• Account Compliance
• Strategic Partnerships
• Sales Team Collaboration
• Market Trends