Representative, Enrollment

Membership Enrollment Specialist

Why should you join the Blue Cross Blue Shield of South Carolina family of companies? We've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation's leading administrators of government contracts.

We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Position

Purpose:

Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, and database updates.

Location:

This is a full-time (40-hours/week) position, Monday-Friday in office environment. Employees will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. This position is located at 17 Technology Circle, Columbia, SC 29229

What You Will Do:

• Receives and logs subscriber and member enrollment applications to the system.
• Processes/keys applications including new enrollments, terminations/cancellations, changes, and renewals and updates all electronic enrollment files.
• Works edit/error reports generated from membership transactions.
• Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard/custom .
• Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems.
• Participates in special projects assigned related to enrollment, billing and reconciliations.

To Qualify for This Position, You'll Need The Following:

• Required
  
  Education:
  
  High School Diploma or equivalent.
• Required
  
  Skills and Abilities:
  
  Ability to acquire knowledge of the membership system. Working knowledge of word processing and spreadsheet software. Good judgment. Effective customer service and organizational skills. Demonstrated verbal and written communication skills. Basic business math proficiency. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion.
• Required Software and Other Tools:
  Microsoft Office.

We Prefer That You Have The Following:

• Preferred Specialized Training:
  Office technology or secretarial science.
• Preferred
  
  Work Experience:
  
  One (1) year-of customer service, administrative/clerical support, and/or membership/billing/accounts experience.
• Preferred
  
  Skills and Abilities:
  
  Working knowledge of database software. Computer systems support knowledge. Knowledge of booklet  preparation, underwriting enrollment regulations, contract formats. Knowledge of state and federal laws related to private business types of insurance. Knowledge of standard benefit structures.
• Preferred Software and Other Tools:
  Working knowledge of Microsoft access.
• Work Environment:
  Typical office environment. Travel between office buildings. Moving/carrying of boxes/materials.

What We Can Do for You:

We understand the value of a diverse and inclusive workplace. We strive to be an employer across all spectrums where employees can develop their skills, advance their careers, and contribute their unique abilities to the growth of our company.

Our Comprehensive Benefits Package Includes The Following:

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal…