Customer Service Advocate I # 26-17857

Job Opportunity

Duration: 3+ months (possible contract to hire)

Job Responsibilities:

• Data entry experience, insurance/medical office experience, Microsoft Office experience and the ability to adapt to changes as they arise.
• We would like the candidate to have the following soft skills: good communication skills, ability to adapt, multitasking skills, organized, receptive feedback and follows company policies.
• Team is dedicated to training our future Customer Service Advocates to be professional and knowledgeable.
• Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.
• Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
• Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Experience:

• 1 years-of customer service or call center experience.

Skillsets:

• Good oral and written communication and customer service skills.
• Excellent organization skills and attention to detail.
• Strong business math skills.

Education:

• High School Diploma or equivalent.

Additional Qualifications:

• Must be available to work any hours between 7am to 8pm Monday-Friday.
• Training is 7:00-4:30 Monday-Friday. Training lasts about 8 weeks.
• Work Hours – Once training will be completed, manager will assign any 8 hours of work schedule in between 8am to 8pm based on business need. NO FLEXIBILITY.
• Must not have any Planned Time Off during first 90 DAYS (Sep 14th to Dec 14th) as they will not be able to approve it due to high work volume.
• Shift
  
  Hours:
  
  8 hours of work schedule in between 8am to 8pm

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit  US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement:

By applying, you acknowledge that AI-assisted tools may be used during hiring. IND
01 #LI-BP1