Bilingual Customer Service Representative

Bilingual Customer Service Representative

We are looking for a Bilingual Customer Service Representative to join a service-focused team in Columbia, South Carolina. This Contract to Permanent opportunity is ideal for someone who enjoys helping customers, communicates clearly, and can stay organized in a moderately fast-moving call center setting. The person in this role will support customer interactions across phone and order-related activities while using Microsoft Office tools to keep information accurate and up to date.

Responsibilities:

• Respond to incoming customer calls with accuracy and a helpful approach.
• Place outbound calls as needed to provide updates, gather information, or resolve open customer issues.
• Enter and maintain order details carefully, ensuring records are complete and current.
• Assist customers with questions, service requests, and general account-related concerns.
• Use Outlook, Word, and Excel to manage communication, document activity, and track basic information.
• Handle multiple tasks efficiently while maintaining attention to detail in a steady to fast-paced environment.
• Follow workplace expectations for attendance, scheduling, and a business casual presentation with attention to detail.
• Support team service goals by delivering courteous interactions and timely follow-up.