Bilingual Customer Service Representative Columbia, South Carolina | Robert Half

Bilingual Customer Service Representative

We are looking for a bilingual customer service representative to support mortgage-related customer inquiries in Columbia, South Carolina. This contract to permanent opportunity is ideal for someone fluent in Spanish and English who brings strong call center or banking experience and enjoys guiding customers through detailed service conversations. The person in this role will help deliver responsive, accurate support while building knowledge of licensing requirements tied to mortgage servicing.

Candidates must either already hold the required mortgage licensing credentials or be prepared to complete the necessary licensing process, including applicable state requirements, within the first 90 days of employment.

Responsibilities:

• Handle incoming and outgoing customer calls in both Spanish and English, providing clear and attentive support on mortgage-related questions and account needs.

• Assist customers with service requests, account updates, and general inquiries while maintaining accuracy and a high level of care in every interaction.

• Enter and update customer information in internal systems to ensure records remain complete, current, and properly documented.

• Resolve routine service issues efficiently and escalate more complex concerns to the appropriate team when needed.

• Explain processes, next steps, and required documentation in a way that helps customers feel informed and supported.

• Maintain productivity and service standards in a call center environment with consistent attention to quality and compliance.