Telecommunications Network Engineer

Telecommunications Network Engineer

DPP is seeking a Telecommunications Network Engineer for an opportunity with our client in the healthcare insurance industry.

Work location:

Partial onsite (Tues., Wed., Thur. and as needed)

Hours:

40 hours per week, 8:30AM – 5:00PM. Some on-call and weekend work required. Duration: 10 months

Terms:

W2 contract (contract to hire)

Position summary:

• Lead the design and development of Avaya Call center (IVR, digital, call routing, Vectors, VDNs).
• Produce high-quality technical and functional documentation, including FRDs, workflow diagrams, and integration specifications.
• Participate in and/or lead discovery and design workshops with business and technical stakeholders.
• Strong communication and presentation skills.
• Ability to mentor junior developers and influence architectural decisions.

Required technologies:

• Avaya and CCaaS Call center platforms
• JavaScript, Python, or Node.js
• Git Hub, Service Now, Azure
• Knowledge of LAN, WAN, SD WAN, VPN, and cloud networking solutions

Nice to have:

• Genesys Certifications such as:
• Genesys Cloud CX Developer (CCX GCD)
• Genesys Cloud CX Architect (GCX ARC)
• Lucid Charts or other workflow modeling tools.

Minimum required work experience:

• 8 years of related telecommunications/VoIP experience

About the team:

• The DLS Telecom team is a mix of 3 Telecom Engineers and 4 Telecom Analysts. The team works on call centers on Avaya Platform and supports the TFNs for call centers on Genesys Cloud system.

Required education/equivalencies:

• Bachelor's degree in Computer Science, Information Technology, or other job-related degree;
• OR, Associates degree in CS, IT, or other job-related degree plus 2 years of work-related experience;
• OR, 4 years job-related work experience (total 6 years without a degree)