Equipment Specialist

Job Responsibilities

The South Carolina Office of Regulatory Staff (ORS) represents the public interest of South Carolina in utility regulation for the major utility industries – electric, natural gas, telecommunications, water/wastewater, and transportation – before the Public Service Commission (PSC), the court system, and state and federal regulatory bodies. Additionally, the ORS houses the state's Energy Office, Broadband Office, Equipment Distribution Program (EDP), and has responsibility for oversight of railroad safety and natural gas pipeline safety in South Carolina.

The EDP serves South Carolina residents who have trouble hearing or speaking on the phone. The equipment in our program includes specialized phones, cell phone accessories, alerting devices and a tablet. People who qualify for the program are provided equipment at no cost to use for as long as they remain in the state. As a member of the EDP team, Equipment Specialist job duties include:

• Coordinate and complete training and installation of equipment
• Troubleshoot and coordinate repairs to include iPad applications
• Monitor and maintain equipment inventory and package/ship equipment as needed
• Participate in the development of training videos and scripts for equipment usage
• Assist in tracking and reporting of department activities
• Provide customer assistance via telephone and in-person visits
• Support other staff as needed

South Carolina is a great place to live and work! The State of South Carolina offers its employees generous benefits and a healthy work-life balance. FOR YOU, YOUR FAMILY, AND YOUR FUTURE 15 days sick leave 15 days annual leave 13 paid holidays Paid parental leave Military leave Health coverage including prescriptions Dental Vision Life insurance Long-term disability Flexible spending accounts Adoption assistance Retirement plan Supplemental retirement savings plan

Minimum of two years of experience in telecommunications, communication equipment, or related field. Strong interpersonal and communication (verbal and written) skills are required. Knowledge of telecommunications equipment. Proficiency in Microsoft Office suite - Outlook, Excel, Word).

• Position may require travel.
• Must possess a valid driver's license.
• All ORS employees are required to attend ethics training annually for continued employment.
• All ORS employees are prohibited from owning equity in regulated utilities.
• Work hours are Monday-Friday, 8:30 am - 5:00 pm.
• Remote work is not available, and employees work in-office at 1901 Main Street, Columbia, SC 29201.