Veterans Service Representative; Fiduciary Service Representative

Fiduciary Service Representative

This position is located in the Department of Veterans Affairs, Columbia Regional Office (VARO), Fiduciary Hub. The incumbent serves as the Fiduciary Service Representative (FSR) for the division. The FSR is responsible for making factual quasi-legal and subjective determinations involved in the administration of all types of beneficiary estates, the protection of their benefit rights, the routine handling of legal matters, and the identification of legal questions.

The FSR also has knowledge of benefit programs and entitlement criteria, inputs data necessary to complete a final rating of competency, generates awards and authorizes payments.

Specific duties are as follows:

• Analyzes and makes the final determination of the competency of veterans and other VA beneficiaries and provides the final notification of the determination.
• Generates the award for the retroactive payment release, once a fiduciary is established, as well as other award actions needed by the Fiduciary Program.
• Authorizes, reviews and approves the pending award action for technical accuracy, clarity, and thoroughness.
• Ensures that estate protection is in place, when appropriate, before releasing large retroactive payments and in other cases where the VA beneficiary's funds may not be adequately protected.
• Prepares Statements of the Case (SOC) on Fiduciary Program appeals.
• Provides training to other members of the Fiduciary Hub, VARO employees, service organization personnel, and other stakeholders, as needed. Serves as a Veterans Service Representative (VSR) and Legal Instruments Examiner (LIE) expert and provides technical guidance in regard to the rating, generation and authorization of Fiduciary Program awards.
• Utilizes various electronic data processing (EDP) systems for processing, monitoring, and correspondence preparation.
• Communicates directly with VA beneficiaries, eligible individuals, representatives, and advocates to explain the full range of VA benefits and all related programs.
• Gives final approval of accounts received from guardians, attorneys, legal custodians, or chief officers of state institutions except those showing major account deficiencies which cannot be remedied by correspondence. Approval is only given if the accounting is proper in every respect, including commissions and/or fees within statutory or policy limits.
• Advises fiduciaries of regulations, necessary documentation and other factors which affect computation of income for VA purposes.
• Prepares reports for guardians in those cases in which VA is rendering legal services.
• Referring to the Office of the Inspector General (OIG), it accounts in which there is a possible indication of fraud, embezzlement or other criminal offense.
• Performs other related duties as assigned.

Work Schedule:

Full time, Monday through Friday 8:00 a.m.

- 4:30 p.m.

Compressed/Flexible:
Available

Telework:
This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual:
This is not a virtual position.

Position Description/PD#:
Veterans Service Representative (Fiduciary Service Representative)/37530A

Relocation/Recruitment

Incentives:

Not Authorized

Financial Disclosure Report:
Not required

Bargaining Unit:
Yes