IT Healthcare Project Manager - MMIS

DPP is seeking a IT Healthcare Project Manager - MMIS for an opportunity in Columbia, SC.

Work location:
Hybrid – Columbia, SC
Duration: 12 months, with the possibility of extension
Work Schedule: 3 days in office, 2 days remote
Term: W2 position
Candidate location:
Candidates must a SC resident or be willing to relocate to SC prior to their start date

Position description:

• The IT Healthcare Project Manager will focus on the MMIS systems, including replacement systems to be implemented.
• The work is very fast-paced, and the Project Manager will frequently be required to work outside of normal business hours to support the releases and unplanned incidents.
• The role will be the lead for MMIS Medicaid Systems Operational Management.
• The Project Manager will lead teams that support business-critical operations for MCO enrollment, claims and encounter processing and payment and other support functions.
• Schedule notes:
  Onsite for 30-90 days. The schedule will turn to hybrid at the manager's discretion.

Responsibilities:

• Oversee, coordinate, and perform operations and support activities for MMIS, Encounter Processing System, and other supporting systems. To include communication and coordination with vendors.
• Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives. These teams provide production support, helpdesk, interface/EDI support, and stakeholder monitoring.
• Oversee incident and issue management. Ensures documentation, tracking, escalation and resolution for all ticket types. Ensures timely resolution of production issues.
• Identifies and mitigates operational issues and ensures decisions and actions are well-documented.
• Handles internal and external escalations and requests and ensures they are satisfactorily resolved, communicating issues and outcomes to appropriate personnel. Ensures work is assigned appropriately and escalations are resolved in a timely and effective manner.
• Ensures compliance with security (CMS, SSA, etc.) and monitors all findings and recommendations to completion.
• Works with contract monitor to ensure SLAs are set and monitored.
• Responds promptly to inquiries.
• Promotes workforce engagement and a safe, professional, and productive working environment for all team members.
• Implements, monitors and follows Standard Operating Procedures and alerts team when practice differs from SOP.
• Oversees release management activities stakeholder communication, pre-implementation planning, readiness checks, and post-implementation monitoring.
• Provide support to change management by performing and coordinating backlog grooming and maintenance and ensuring compliance with appropriate approval gates.

Required skills:

• Bachelor’s degree in a technical, business, or healthcare field.
• 5+ years of equivalent experience in business/systems analysis and/or computer systems development/modification may be substituted.
• 5+ years of prior experience managing system operations and or administrative program functions for claims and/or encounter processing in healthcare environment.
• 5+ years of experience in project management – managing system implementations or enhancements.
• 3+ years of experience manage external vendors who provide system development.
• Ability to provide incident management on call and after hours
• AWS Cloud Certifications

Preferred skills:

• Prior experience managing operations of Medicaid Enterprise systems.
• Ability to make presentations and prepare reports.
• Knowledge of Medicaid eligibility, enrollment, and MMIS domain concepts
• Experience with ticketing software
• Experience with writing standard operating procedures for new system implementations.

Additional skills & duties:

• Excellent communication skills with staff ranging from frontline to executive management
• Ability to manage work and provide guidance
• Experience assigning/overseeing team workload
• Knowledge of system development lifecycle
• Strong documentation and process management ability
• Excellent communication skills with staff ranging from frontline to executive management

Interested? Learn more:
Click the apply button or contact Loren at to learn more about this position (#26-00824).

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.