Healthcare IT Project Manager Medicaid MMIS Operations

IT Healthcare Consultant
- Project Manager
- Consultant for Medicaid Systems Operational Management

This position is located within the Bureau of Medicaid Systems, and this position will focus on the MMIS systems, including replacement systems to be implemented. Our work is very fast paced, and this position will frequently be required to work outside of normal business hours to support releases and unplanned incidents. As most of our team works hybrid, this position will be required to work onsite for no less than 3 days per week.

Job Responsibilities:

• Oversee coordinate and perform operations and support activities for MMIS Encounter Processing System and other supporting systems To include communication and coordination with vendors Office of Cyber Security Enterprise Architecture etc
• Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives These teams provide production support helpdesk interface/EDI support and stakeholder monitoring and
• Oversee incident and issue management Ensures documentation tracking escalation and resolution for all ticket types Ensures timely resolution of production issues
• Identifies and mitigates operational issues and ensures decisions and actions are well-documented
• Handles internal and external escalations and requests and ensures they are satisfactorily resolved communicating issues and outcomes to appropriate personnel Ensures work is assigned appropriately and escalations are resolved in a timely and effective manner
• Ensures compliance with security (CMS SSA etc) and monitors all findings and recommendations to completion
• Works with contract monitor to ensure SLAs are set and monitored
• Responds promptly to inquiries
• Promotes workforce engagement and a safe professional and productive work environment for all team members
• Implements monitors and follows Standard Operating Procedures and alerts team when practice differs from SOP
• Oversees release management activities stakeholder communication pre-implementation planning readiness checks and post-implementation monitoring
• Provide support to change management by performing and coordinating backlog grooming and maintenance and ensuring compliance with appropriate approval gates