Tactical Coordinator

Tactical Coordinator

DPP is seeking a Tactical Coordinator for an opportunity with our client in the healthcare insurance industry.

Work location:

Hybrid in Columbia, SC. Duration: 11 months.

Schedule:

Mon-Fri 8:30AM-5:00PM;
Onsite Tues-Thurs.

Terms:

W2 contract. Work authorization: US Citizen; candidates must be eligible to earn a low-level (Public Trust) US security clearance.

Position summary:

• As a Tactical Coordinator, you'll drive effective management of technical workflows across ITSM domains such as problem, change, release, knowledge management, incident management, analytics, and trending.
• This role is ideal for professionals passionate about process optimization, cross-team coordination, and delivering results through data-driven decision-making and collaboration.

About the team:

• The ITSM - Service Management team works closely with incident management.
• Two people on each team focus on Problems, Change, Knowledge and Reporting

Required technologies:

• Service Now for ITSM
• Copilot
• M365 (Office, Excel, PP, Word, Teams)
• ITIL Foundations

Responsibilities:

• Responsible for tactical management activities of technical workflow throughout the department (i.e. infrastructure deployments, decommissions, audits, maintenance, break/fix, etc.) at a cross-functional level.
• Coordinates technical teams to ensure an efficient, logical flow of all inter-related work.
• Provides key department-wide reporting statistics, and explanation to management regarding historical tactical trends along with data-based recommendations for tactical adjustments required to keep the workflow efficient at the team level.
• This specific position will focus on Change Management to start, which includes approving changes, facilitating change meetings, and working towards stronger processes.

Required skills:

• Strong analytical and trend analysis skills for interpreting workflow and operational data.
• Demonstrated ability to influence others and drive positive outcomes.
• Relationship builder comfortable working across teams and engaging diverse customers and clients.
• Strong presentation skills for communicating technical and non-technical information to various audiences.
• Demonstrated ability to independently formulate and present effective solutions to complex problems.
• Ability to independently bring resources together to develop strategies and actionable plans

Required work experience:

• 5 years of job-related experience in a similarly complex technical organization.

Required education/equivalencies:

• Bachelor's degree in Computer Science, Business Management or other job-related degree
• OR, 4 years of job-related work experience
• OR, 2 years of job-related experience plus an associate's degree in Computer Science, Business Administration or other job related degree.

US Citizen:
This role requires the ability to obtain a low-level (Public Trust) US security clearance, which requires a thorough background search and US citizenship. Residency requirements may apply. DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents. DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry.

EOE/AA/V/D