AI Solutions & Innovation Manager

AI Solutions & Innovation Manager

Ready to shape the future of AI in higher education? Can you transform innovative ideas into practical solutions that improve the student and staff experience? If you're passionate about building AI-powered solutions, leading organizational change, and driving responsible innovation, we'd love to hear from you!

Position Summary:

The AI Solutions & Innovation Manager advances the Division of Student Affairs and Academic Support's AI capabilities by identifying opportunities to improve operations through artificial intelligence and delivering practical, scalable solutions. Working collaboratively with functional units and the IT development team, the position designs, develops, and implements AI-powered applications, intelligent agents, workflow automations, and enterprise system integrations using modern low-code, automation, and AI-assisted development tools.

The role partners with technical and non-technical stakeholders to translate business needs into effective solutions, evaluate outcomes, and drive continuous improvement. In addition, the position leads AI adoption by developing training, documentation, and best practices, fostering responsible use across the Division, and serving as the primary liaison with the Division of Information Technology (DoIT) to ensure all AI initiatives align with university standards for governance, privacy, security, accessibility, and ethical AI use.

Primary Job Duties

• AI Solution Discovery, Design, and Delivery:
  Identifies, evaluates, designs, and implements AI-powered solutions that improve business processes, enhance operational efficiency, and support the Division's strategic objectives. Collaborates with stakeholders to translate business needs into scalable AI applications, intelligent automations, and integrated solutions.
• Adoption, Enablement, and Change Leadership:
  Leads the successful adoption of AI technologies by developing change management strategies, training programs, documentation, and champion networks that promote user engagement, responsible use, and sustained organizational adoption.
• Governance, Documentation, and DoIT Liaison:
  Ensures AI solutions comply with university policies and standards for data governance, privacy, security, accessibility, and ethical AI use. Serves as the Division's primary liaison with the Division of Information Technology (DoIT) to coordinate AI initiatives and maintain alignment with institutional technology and governance requirements.
• Evaluation, Continuous Improvement, and Innovation:
  Establishes performance measures to evaluate the effectiveness and impact of AI initiatives, analyzes outcomes to drive continuous improvement, and identifies emerging AI technologies and opportunities that advance innovation and operational excellence across the Division.

Perks:
Competitive salary + some of the BEST benefits you can find! Generous annual and sick leave accruement, along with 13 paid holidays. An engaging and collaborative on-campus environment. Our location is in South Carolina's capitol city, surrounded by amenities, so you will love where you work! Opportunities for professional development, including tuition assistance. Eligible for enrollment in the Public Service Loan Forgiveness Program.

Learn more about working at USC

Job Related Minimum Required Education and Experience - Requires a bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials

Preferred Qualifications
- • Master's degree in computer science, information systems, data science, artificial intelligence, educational technology, or a related field.
• A strong foundation in both AI and machine learning concepts and their practical application in organizational settings.
• Demonstrated experience building and deploying AI solutions in real operational use (not only pilots or training programs), such as agents, automations, or AI-assisted applications. Candidates are encouraged to provide examples or a portfolio.
•…