Business Analyst – Project Lead (Child Support ​/ PACSS

Business Analyst – Project Lead (Child Support Financial Systems)

Location:

Columbia, SC 29201 Work Model: 100% Remote (Onsite Day 1–2 + Quarterly Travel Required) Duration: 12 Months Extension:
No Interview Process: 1 Round – Virtual (Teams)

This role will focus on analyzing and redesigning financial workflows within the Palmetto Automated Child Support System (PACSS) and related Child Support applications. The consultant will enhance user experience, streamline complex financial processes, and design self-guided workflows to improve usability and operational efficiency. A strong emphasis is placed on candidates with experience working in more than one Child Support system, particularly in financial operations and system redesign initiatives across multiple state environments.

The selected consultant will:

• Analyze existing financial workflows within PACSS to identify inefficiencies and improvement opportunities
• Design optimized workflows for complex financial processes
• Propose enhancements to financial transaction handling, including order entry and financial adjustments
• Design self-guided user workflows (guided navigation, contextual help, tooltips, step-by-step wizards)
• Improve usability and reduce dependency on user training
• Conduct stakeholder interviews to understand state-specific business processes
• Collaborate with Business Analysts, QA, and technical teams during testing cycles
• Participate in functional meetings for enhancements, bug triage, and system improvements
• Work independently with minimal guidance while providing status updates to the State Functional Manager

Bachelor's Degree (BS) or equivalent work experience.

• Strong written and verbal communication skills
• Ability to work with technical and non-technical stakeholders
• Comfortable working EST hours
• Must be willing to travel onsite Day 1–2 for onboarding
• Must be willing to travel approximately once per quarter (minimum 4 days per visit)
• Travel and lodging expenses are the responsibility of the consultant or vendor

Inter Sources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status.

We also are a Google Cloud and Oracle partner company.